About
I'm a tech professional and Air Force veteran who has spent over 8 years finding ways to make complex systems work better. I've maintained avionics systems for Combat Search and Rescue in the Air Force, engineered backend pipelines at Amazon, and most recently built cloud infrastructure and AI tooling while handling support requests at a software startup in its growth stages. Each role has been different enough to keep me sharp and similar enough to show me that disciplined, detail-oriented engineering transfers everywhere.
I genuinely enjoy learning new tools and stacks, and I put the same care into a quick script as I do into a major system design. I hold a B.S. in Computer Science and a minor in Data Science along with AWS and CompTIA certifications, and I'm currently working towards my Cisco CCNA certification as my next focus area.
Experience
Support Operations Manager · GreenSpark Software
- Managed 8,800+ Intercom support conversations over two years with a 94.1% CSAT score and 2m 30s median first response time, serving as the primary technical point of contact worldwide and handling the majority of all company IT and support volume.
- Implemented and managed RBAC and data access controls across the platform.
- Owned end-to-end account onboarding and accounting integrations via Codat, configuring and troubleshooting live connections across QuickBooks Online, QuickBooks Desktop, Xero, and MBC to ensure accurate financial data sync and platform readiness.
- Engineered AI-powered troubleshooting tools using Claude (Anthropic) by authoring custom skill prompts and knowledge-base workflows, reducing resolution time on recurring issues and enabling faster, consistent responses at scale.
- Executed large-scale data migrations using advanced Excel and Google Sheets to transform, clean, and restructure tens of thousands of rows of financial and operational data for ingestion into production systems.
- Intercom
- SQL
- Codat
- QuickBooks
- Xero
- RBAC
- Google Sheets
- Excel
- Data Ingestion
Help Desk Technician II · Defense Health Agency
- Provided second-level support for troubleshooting, software updates, hardware replacement, and user training at Walter Reed National Military Medical Center through face-to-face interaction, phone calls, and remote access via the Bomgar platform.
- Conducted re-imaging of desktop workstations and laptops, troubleshooting issues to restore operational functionality.
- Enforced asset management protocols including replacements, upgrades, and compliance with Defense Reutilization Marketing Office (DRMO) guidelines.
- Bomgar
- Active Directory
- Windows
- Asset Management
- DRMO
Software Development Engineer Apprentice · Amazon
- Orchestrated a database migration for a Scala website from DynamoDB to an internal key-value storage solution, reducing developer operation load by ~35% and significantly accelerating scheduled processes and scalability for future growth.
- Designed and implemented a critical Java backend process that ingested and transformed over 50 TB of CSVs for daily and yearly validation jobs, developing rate validation methods to prevent catastrophic failures in both the codebase and customer-facing website.
- Developed intricate SQL queries against AWS Redshift for data analysis and reporting, and managed an internal Java resource tracking tool supporting a site dedicated to monitoring and evaluating internal spending performance.
- Java
- Scala
- DynamoDB
- AWS Redshift
- SQL
- AWS
- SDLC
Lead Systems Technician · United States Air Force
- Conducted wire maintenance, software reformatting, and wrote Python scripts to streamline workflows while actively participating in on-call helicopter search and rescue operations, ensuring optimal functionality and rapid response during critical missions.
- Demonstrated exceptional troubleshooting skills resolving radio and radar system issues, achieving 100% operational readiness and ensuring continuous operation of aircraft avionics systems — including the handling and loading of secret cryptographic keys for multinational operations.
- Provided comprehensive training to a team of over 30 personnel on Communications and Navigation principles, classified material handling, and maintenance discipline.
- Avionics
- Python
- Cryptography
- Soldering
- Technical Writing
- Systems Maintenance
Projects
MungerFirebase
React chat app backed by a Firebase Cloud Function that proxies messages to Google's PaLM language model. Includes a CI/CD pipeline via GitHub Actions for automatic Firebase Hosting deployments on merge.
- React
- Firebase
- Cloud Functions
- Google PaLM API
- GitHub Actions
8-Bit Escape
Terminal-based zombie escape game written in Java. Features a JSON-driven map and enemy system, ASCII art, spatial navigation, weapons (shotgun, molotov), and 8-bit sound effects. Built collaboratively with two teammates.
- Java
- JSON
- OOP
- ASCII Art
Portfolio Website
Personal portfolio site built with Next.js 15 and Tailwind CSS. Features a two-column sticky layout, mouse spotlight effect, IntersectionObserver-driven active nav, and SSR deployment on AWS Amplify.
- Next.js
- TypeScript
- Tailwind CSS
- AWS Amplify
Certifications
CompTIA Security+
CompTIA
AWS Solutions Architect Associate
Amazon Web Services
AWS Cloud Practitioner
Amazon Web Services